POLICIES AND ETIQUETTE
TO OUR VALUED GUESTS
Your appointments are very important to us at GLOW SKIN and BODY by gretchen. Time allocated for an appointment is reserved especially for you. We do understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for adjustments to your appointments and for cancellations. All our policies are designed to benefit our guests and provide the best quality and tradition of excellent servicing for our established and future clientele.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services they need. We ask that all new and current guests supply a credit card to have on our files. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains secure. In the event that we do not receive the required notice for adjustments and cancellations the following fees will be applied to your card or alternatively billed out to you:
*Notification given at least 24 hours prior to your appointment will receive no charges.
*Notification given less than 24 hour prior to appointment time will result in a charge equal to 50% of the cost of your scheduled service/s.
*Failure to show up for your appointment will result in a 100% charge of the reserved service amount.
At GLOW SKIN and BODY by gretchen it is our mission to provide you with the highest-quality of skin and body care products with your services. Skin Script’s wide variety of skin care products is suited for each skin type and condition. If you are not satisfied with a product, it is returnable for credit or for another product. Unfortunately we cannot provide cash refunds for returned products. Instead a spa credit will be provided for any returned products to be used on any other products or spa services available here at GLOW SKIN and BODY by gretchen. The product must be returned within 30 days of original purchase. Returned products must be at least 60% full. The customer will be responsible for postage or delivery charges of the returned product. GLOW SKIN and BODY by gretchen will deliver the new, exchanged product free of delivery charges.